EU Digital Services Act — Information & Contacts

1. Overview

Worqen OÜ is established in Estonia and provides a hosting and online-platform service to users in the European Union within the meaning of Regulation (EU) 2022/2065 — the Digital Services Act (the "DSA"). This page sets out the operational information that the DSA requires us to make publicly available, including our points of contact for users and authorities, our content-moderation processes, and the redress mechanisms available to you. It supplements the Terms of Service and the Acceptable Use Policy.

2. Status under the DSA

Worqen acts as a hosting service and an online platform for User Content. Worqen is not a Very Large Online Platform (VLOP) or a Very Large Online Search Engine (VLOSE); we do not exceed the 45-million-EU-user threshold and have not been designated by the European Commission. If we are ever so designated, this page will be updated and the additional VLOP obligations under DSA Section 5 will apply.

3. Single points of contact

The DSA requires three distinct, publicly listed points of contact.

General abuse and illegal-content reports should continue to use the in-app reporting form on the relevant listing, profile or message, or the email abuse@worqen.com.

4. Legal representative in the EU

As Worqen OÜ is established in the European Union (Estonia), no separate Article 13 legal representative is required. Should our establishment ever move outside the Union, we will designate and publish a representative.

5. Notice and action mechanism

We provide an in-product reporting form on every listing, profile, message and review, available without logging in. The form lets you submit a DSA-compliant notice (Art. 16) including (i) the exact location of the content (URL), (ii) an explanation of why you consider it illegal or in breach of our Acceptable Use Policy, (iii) your name and electronic-mail address (unless the notice concerns content believed to involve specified offences described in Art. 16(2)(b)), and (iv) a statement of good faith.

We will:

• Send a confirmation of receipt without undue delay (Art. 16(4));
• Process the notice diligently, in a timely, non-arbitrary and objective manner;
• Notify the affected User of any decision we take, providing a statement of reasons consistent with Article 17;
• Submit each statement of reasons to the EU DSA Transparency Database (Art. 24(5)) where applicable.

5.1 Copyright and other intellectual-property notices

If you believe that content on the Service infringes your copyright, trade mark, design or other intellectual-property right, you may report it through the same channels described above — the in-product reporting form on the relevant item, or, if you prefer email, the dedicated address dmca@worqen.com. The "DMCA" label is used informally only: Worqen OÜ is established in Estonia and assesses these notices under Article 16 of the DSA, not under United States copyright law. So that we can act diligently and without undue delay, please include:

• identification of the protected work or right — for example a link to the original work, a registration number, or a description sufficient to identify it;
• the exact location (URL) of the listing, profile, message, review or file you consider infringing;
• the basis on which you own or are authorised to represent that right, and the territory it covers;
• your name and electronic-mail address, so that we and, where appropriate, the affected User can respond;
• a statement that you have a good-faith belief that the use complained of is not authorised by the rights-holder, its agent or the law, and that the information in your notice is accurate.

We process intellectual-property notices under the same notice-and-action procedure set out in this section (Art. 16). Where we restrict or remove content in response, the affected User receives a statement of reasons under Article 17 (section 8) and may contest the decision through the free internal complaint-handling system in section 9.1 (Art. 20) — this is the route by which content taken down after a mistaken, incomplete or unfounded notice can be reinstated, and we will reverse our decision and restore the content without undue delay where the complaint is well founded. The out-of-court and judicial routes in sections 9.2 and 9.3 also remain available.

A notice does not by itself resolve any dispute between Users. Ownership and licensing of User Content as between a Worker and an Employer are governed by the Terms of Service and by the agreement between those Users; Worqen does not adjudicate the underlying question of ownership and may decline to act on notices that fall outside Article 16 or that are more appropriately resolved between the parties or before a court.

Users whose content is repeatedly found to infringe intellectual-property rights, and persons who repeatedly submit manifestly unfounded infringement notices, are subject to the suspension measures in section 10 (Art. 23), which — after prior warning — may include suspending the ability to submit further notices or suspending or terminating the account.

6. Trusted flaggers

Notices submitted via dsa-flaggers@worqen.com by entities awarded trusted-flagger status under DSA Article 22 are processed with priority over other notices, without undue delay. We monitor for misuse of the trusted-flagger channel and will suspend a flagger's priority access where, after warning, their notices are manifestly unfounded or repeated.

7. Restrictions we may impose

Where User Content is found to be illegal, or to breach our Acceptable Use Policy, we may take one or more of the following actions, having regard to the severity, frequency and impact of the breach:

• Remove or restrict access to specific content;
• Demote, age-gate or warning-label content;
• Suspend or terminate the User's account;
• Suspend or terminate the User's ability to monetise on the Service;
• Cooperate with law-enforcement authorities where required by law.

8. Statement of reasons

Where we restrict the visibility, monetisation or availability of User Content, we will provide the affected User with a clear and specific statement of reasons under Article 17, including (i) the type of restriction, the geographical scope and its duration; (ii) the facts and circumstances relied upon; (iii) where applicable, the identification of any automated tools used; (iv) reference to the legal ground or to the contractual term breached; (v) information about the redress possibilities below.

9. Internal complaint-handling and out-of-court redress

9.1 Internal complaint-handling system (Art. 20)

For at least six months after a decision restricting your content, account or monetisation, you may submit a free internal complaint to dsa-users@worqen.com. The complaint will be reviewed by a Worqen reviewer who did not take the original decision and will be answered in 14 days. We will reverse the decision without undue delay if the complaint demonstrates the original decision was not well founded.

9.2 Out-of-court dispute settlement (Art. 21)

You may select any out-of-court dispute settlement body that has been certified by the Digital Services Coordinator of an EU Member State to resolve a dispute about a content moderation decision. We will engage in good faith with the certified body. The list of certified bodies is published by the European Commission and the national Digital Services Coordinators.

9.3 Right to seek judicial redress

Nothing in this Policy or the Terms of Service limits your right to seek effective judicial redress before the courts of your habitual residence under EU law and the applicable Member State law.

10. Suspension of misusing accounts (Art. 23)

We will, after prior warning, suspend for a reasonable period of time the provision of the Service to Users that frequently provide manifestly illegal content, and the processing of notices and complaints from individuals or entities that frequently submit manifestly unfounded notices or complaints. Severe single violations may result in immediate permanent termination, as set out in our Acceptable Use Policy.

11. Recommender systems

The main parameters used by the Service to rank job listings, vacancies, applicants and search results today are: textual relevance to the search query, geographical proximity (where relevant), recency, the User's historical engagement, completeness of profile information, and reputation signals (rating, completion rate). Worqen does not currently operate profile-based recommender systems within the meaning of Article 38 (which applies only to VLOPs).

12. Advertising

Worqen does not currently display third-party advertising on the Service. If we introduce third-party advertising in the future, we will publish the information required by Article 26 (clear identification of the advertisement, the natural or legal person on whose behalf the advertisement is presented, and the main parameters used to determine the recipient).

13. Transparency reporting

We publish an annual transparency report consistent with DSA Article 15 setting out the number of orders received from authorities, the number of notices received and acted on, the use of automated content moderation tools, and information on our internal complaint-handling system. Reports are available at /transparency.

14. Contact summary

General DSA correspondence: dsa-users@worqen.com
Authorities (Art. 11): dsa-authorities@worqen.com
Trusted flaggers (Art. 22): dsa-flaggers@worqen.com
General abuse / illegal content: abuse@worqen.com